Refund policy

REFUND POLICY
Condition requirements for your returns to be accepted -
Returns must be requested within 14 days of receiving your order.
Item must be unused in original form in its original packaging.
When we will not accept returns -

You or the recipent (if gifted) don't like the fragrance you purchased, having opened the packaging and/or sprayed the fragrance.
The fragrance smells different to previous purchases. Variation between batches and/or reformulation is common in fragrances.
You opened the packaging and realised you mistakenly purchased the wrong fragrance.
You opened the packaging and for any other reason have now decided against your purchase.
You have gone over the 14 day time frame for your return to be accepted.
PRE ORDERS CAN NOT BE CANCELLED OR RETURNED

Sale items can not be returned or cancelled.

All return costs are the buyers responsibility we will not be reimbursing or refunding any postage costs for both sending and returning. And there is a 15% admin/restocking fee with a return.

Exchanges
Exchanges are only approved if the item you received is damaged or has a defect. The item also needs to be exchanged for the same item purchased.

Fault/Defects
Faults/Defects need to be reported to us within 48 hours of receiving the item. If its a visual defect we will need to see photographic evidence. If its a not working item for example fault with the spray mechanism then once we receive the item we will have the item tested for the fault described.
You will be offered a exchange or a refund once we have received the faulty goods back and have examined them.


Lost/Missing Parcels
If your order has gone missing we will send out a replacement free of charge. We are unable to process a refund for a lost item, we will always try replace it first. If after a second attempt for a unknown reason the package still doesn’t reach then we will refund.
We advise any order below £20 to be send via standard postage and any over £20 with a signed for postage. You must provide us with a proof of postage receipt.
Please do label with a fragile sticker to ensure it arrives safely to us. If the item arrives back damaged we will be unable to process a refund.

cancelations-

buyer will incur a 15% charge for any cancellations to cover transaction costs.

Overseas and international sales-

we do not accept and liability for custom charges or and other fees, any damages or spillages, are at the buyers risk, and the sellers discretion. Please be aware when buying from overseas as a refund won’t be given.